Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“From the moment I got called before my procedure, to the procedure and after I left I was treated with immense kindness, patience and professionalism. I am so glad this was where my surgery took place because everyone’s treatment towards me made a very scary experience into a calm and pleasant one.”
“Words can’t describe my gratitude to Dr. Levy & the whole team, painless thru & thru. Mahalo nui loa to the whole team!”
“I had a very pleasant experience at the facility. Everyone was supportive, and kept me well informed. I was very nervous, but with the help of the staff, was able to keep my composure. Thanks for all that you did for me.”
“Staff was very kind, helpful & took proper precautions during the COVID-19.”
“This facility is excellent! Dr. Stillman is a wonderful Dr. & the nurses and staff are extremely helpful, very informative and there is always immediate follow-up. “